The future of the moving industry is unpredictable but still we can analyze a lot about this industry from the past developments it has been experiencing. This industry has been more reactive than proactive especially when it comes to the technological solutions. But, the leaders of the industry like Agarwal packers and movers Delhi thought that to minimize disruption and sustain onward momentum needs the relocation companies to be more resilient and alert. Primarily, on-site surveys have been performed to check the inventory but today it has been replaced with the video surveys. This has increased the sales efficiency and enabled cost cutting. A lot of people decided to continue this type of survey post pandemic.
What are the latest updates in the moving technology?
1. Nowadays, the relocation companies are investing more and more in technology while ensuring to upgrade the digital infrastructure into architect systems, which further helps in monitoring the operations virtually. Such types of virtual meetings have reduced the cost while making sure that the companies are capable of meeting and exceeding the expectations of the customer.
2. Other technology that has been adopted lately is the touchless payment option. This technology has enabled saving a lot of cost and time of the moving companies and the users too. This touchless payment option has provided a choice to go cashless and make payments through online means. This practice also let the users know about the genuineness of the moving company as it displays the name of company registered with the bank.
3. Due to the advancement of technology, there are many website updates that has changed the face of the moving company’s operations. A lot of companies have provided an update of self-booking. This feature let the customers book their own slot for shifting purpose and make the payment too via secured gateways. Also, applications of such moving companies provide a real-time update to the users. This has led to greater transparency in the fees.
4. Digitization helped in improving the customer experience. It has improved the workflow of the provider. The inclusion of machine learning (ML) and artificial intelligence (AI) helped in automating and increasing the efficiency of the workflow procedure. The experts are capable of collecting and analyzing real-time data for offering a 360° view of every customer that helps in adjusting and improving the service quality in an efficient manner.
5. As a part of the logistics and supply chain, relocation companies have becoming diversified and specialized in the domain. The service providers have continued developing and expanding their service portfolios and they are acting as a professional in offering services like residential moving, commercial moving, moving goods that require special handling, transporting the boxed items, transporting the packaged goods and palletized items, and more. They also provide warehouse service like handling, storage, and packing of the goods.
6. Due to the immense changes that are happening around in the industry, maximum reputed moving companies are adopting the changes by continuously offering extended service such as containerized moving and storage. This is becoming increasingly popular these days.
What’s the Future of a Moving Industry?
As per a report of the “Global Moving Services”, there is an estimation that the market of the relocation service will experience a growth of $1.95 billion between the year 2020 and 2024. During this period, there will be an advancement of 2% at CAGR. By the end of 2024, it has been estimated that the year-over-year (YOY) growth rate would be around -3.93%. As per the survey done by Forbes, the future of the relocation industry is disturbed as the industry lacks typical things like brand awareness, consistent prices, and quality service. But, this is what has been changed now as a lot of industry leaders took the step of making alterations in the operations of the industry. They introduced professionalism in the industry along with creating a standard pricing and setting an expectancy of delivering high quality service while revealing true brand value.
Role of Commercial Moving in the advancement of the moving industry
Commercial or office moving is one of the major sources of business when it comes to relocation industry. Around 50% of an average gross profit margin is gained by the moving companies when there is a commercial move. Commercial moving requires less labor skills in comparison to the residential shifting. However, companies have special commercial moving team and specialized tools for moving bulky office equipment in a safe and secured manner. Also, the commercial moving companies offer warehouse and storage facilities to make the move more convenient.
Virtual Assistants – One of the major advancements in the moving industry!
Virtual assistants (Vas) are one of the greatest inventions in the domain of Artificial Intelligence (AI). A lot of moving companies have adopted VAs for operating seamlessly as they are capable of doing a lot of things conveniently and without any error. They are capable of answering all your relocation queries after thoroughly analyzing and interpreting the asked questions to offer the best and viable answers. Also, these VAs can be easily programmed to perform the daily routine tasks like storage of the booking data in folders, retrieving the already stored contracts, and more. There will be a time soon when the relocation experts and homeowners can take a virtual tour to their destination and even enjoy walking through their future home.
Wrapping Up
In this fast-changing world, the moving companies have to maintain its pace with the trending technology so as to become a part of this game. Tech advancements have greatly redefined the operational models of the industry and the impact has been seen throughout many organizations just like Aggarwal movers and packers Delhi. Getting the move done accurately includes a lot of planning and execution work. Thus, including the help of technology would be an added advantage to ensure a win-win situation for any moving company.
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